Purchase and Refund Policy

Article 1 (Purpose)

These terms set forth the conditions governing the purchase, use, refund, and restoration of the paid digital virtual goods (“Cheez”) provided within the Saycheez service (the “Service”) operated by Buttersoft Inc. (the “Company”).

Article 2 (Definitions)

1. “Cheez” refers to virtual paid digital goods that may be used within the Service to access specific products or services, including but not limited to photocard printing.
2. “Purchase of Cheez” refers to acquiring Cheez through payment systems recognized by the Company, including but not limited to the Apple App Store and Google Play Store (the “Stores”).
3. “Use of Cheez” refers to the consumption of Cheez to access products or services provided by the Service.
4. “Refund” refers to the return of all or part of the payment made by the user through the original payment method, either through the Store or via Company review.
5. “Restoration of Cheez” refers to the reinstatement of Cheez to a Member’s account in cases where Cheez was consumed due to system errors or service-related issues attributable to the Company.

Article 3 (Types of Cheez and Usage Principles)

1. Types of Cheez
   1. Paid Cheez: Cheez granted in proportion to the payment amount (e.g., 100:1 ratio).
   2. Bonus Cheez: Additional Cheez granted as part of promotional purchase packages.
   3. Promotional Cheez: Free Cheez granted through events, rewards, or promotions.
2. Consumption Priority
   When Cheez is used, it shall be deducted in the following order:
   Basic Cheez > Bonus Cheez > Promotional Cheez
3. Cheez shall be deducted on a first-in, first-out (FIFO) basis, meaning earlier acquired Cheez shall be consumed first.

Article 4 (General Principles of Cancellation and Refund)

1. Refunds and cancellations for Cheez purchases shall, in principle, be governed by the refund policies of the applicable Store.
2. In accordance with applicable laws, a full refund may be requested only within seven (7) days of purchase, provided that no Cheez (including bonus Cheez) has been used.
3. Upon approval of a refund, the Company shall deduct from the Member’s account the corresponding amount of Paid Cheez and Bonus Cheez associated with the refunded transaction.
4. Promotional Cheez provided free of charge shall not be eligible for refund under any circumstances and shall not be converted into cash or monetary value.

Article 5 (Refund Requests via Store)

1. Refund procedures vary depending on the Store used by the Member.
2. iOS (Apple App Store)
   1. All payment and refund processing is controlled by Apple.
   2. The Company has no authority to directly process full refunds through Apple’s system.
   3. Members must submit refund requests directly to Apple via its official support channels.
3. Android (Google Play Store)
   1. Within 48 hours of purchase: Members must request refunds directly through Google Play.
   2. After 48 hours: Refund requests through Google Play may be restricted. For unused purchases, Members may submit a request to the Company’s customer support with proof of purchase (including order ID), and the Company may review and process accordingly.

Article 6 (Manual Partial Refund Policy and Eligibility)

1. Where full refunds through the Store are not available (including partial usage, expiration of the refund window, or account termination), Members may request a manual partial refund through customer support.
2. Requests must be made within five (5) years from the date of purchase, in accordance with applicable commercial statutes of limitation.
3. Calculation Method (Fee Deduction)
   • Bonus Cheez granted for free shall be excluded from refund calculations.
   • Refunds shall be calculated based only on remaining Paid Cheez using the following formula:
     1. Value of Remaining Cheez =
        (Remaining Paid Cheez ÷ Total Purchased Paid Cheez) × Total Payment Amount (including VAT)
     2. Deduction Amount =
        Value of Remaining Cheez × 10% (processing fee)
     3. Final Refund Amount =
        Value of Remaining Cheez − Deduction Amount
   • App marketplace commission fees (e.g., 30%) shall not be passed on to the Member.
4. Manual refunds shall be processed via bank transfer to an account held in the Member’s name. The Company may request supporting documents for identity and transaction verification.

Article 7 (Payment Errors and Non-Delivery of Cheez)

1. Issues arising from Store payment system failures (e.g., payment authorization failure, network errors) must be resolved through the relevant Store or payment provider.
2. If payment has been successfully processed but Cheez has not been credited, the Member must contact the Company immediately with proof of purchase.
3. Upon verification, the Company shall promptly credit the Cheez. Such cases shall not constitute valid grounds for a refund.

Article 8 (Refund Abuse and Enforcement Measures)

1. Refund Abuse refers to any act whereby a Member purchases Cheez, uses it to obtain products or services (including photocard printing), and subsequently obtains a refund through the Store or other channels, thereby gaining unjust benefit.
2. Refund Abuse may be determined based on transaction logs, usage records, and refund notifications, including cases where the Member’s Cheez balance becomes negative due to refund processing.
3. If Refund Abuse is detected, even once, the Company may, without prior notice, take the following actions:
   1. immediate suspension and permanent termination of the Member’s account;
   2. restriction of access to the Service;
   3. blacklisting of the device using device identifiers (e.g., SSAID) to prevent re-registration;
   4. recovery claims for unjust enrichment (including refund amounts or value of consumed services);
   5. initiation of civil and/or criminal legal action for damages.
4. A suspended Member may request reinstatement by fully compensating the Company for all damages incurred. The Company may, at its sole discretion, approve such reinstatement after internal review.

3/19/2026