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Purchase and Refund Policy

Article 1 (Purpose)

The purpose of this policy is to stipulate all matters concerning the purchase and refund of ‘Cheese,’ a paid currency used within the Saycheez service (hereinafter referred to as the ‘Service’), operated by ButterSoft Co., Ltd. (hereinafter referred to as the ‘Company’).

Article 2 (Definitions)

  • ‘Cheese’: Refers to the paid digital currency that can be used to print photocards or purchase other goods within the Service.
  • ‘Cheese Purchase’: Refers to the act of acquiring ‘Cheese’ for a fee through the payment systems designated by the ‘Company,’ such as the Apple App Store or Google Play Store (hereinafter referred to as the ‘Store’).
  • ‘Cheese Usage’: Refers to the act of consuming ‘Cheese’ to use goods provided by the Service, such as photocard printing.

Article 3 (Basic Principles of Refund)

  • Refunds for ‘Cheese’ purchases shall, in principle, follow the refund policy of the respective ‘Store’. The ‘Company’ cannot directly process refunds if it is impossible under the ‘Store’s’ policy and system (e.g., Apple App Store).
  • If a refund is approved, the ‘Company’ will deduct the amount of ‘Cheese’ corresponding to the refunded amount from the member’s account.
  • ‘Cheese’ provided free of charge through events or other promotions is not eligible for a refund.

Article 4 (Refund Application Method and Procedure)

The refund procedure varies depending on the ‘Store’s’ policy.

  • For iOS (Apple App Store) Users
    • All payment and refund processes are the exclusive authority of Apple. The ‘Company’ does not have access to Apple’s payment system and cannot process refunds directly.
    • All refund requests, including for duplicate payments, payment errors, or changes of mind, must be submitted and processed directly by the member through Apple Customer Support (e.g., the ‘Report a Problem’ page).
  • For AOS (Google Play Store) Users
    • Within 48 hours of payment: The member must apply for a refund directly through the Google Play Store app or website.
    • After 48 hours of payment: Direct refunds through Google Play are not possible. The member must request a refund through the Saycheez Customer Center (e.g., 1:1 Inquiry). In this case, the ‘Company’ will determine refund eligibility after reviewing the conditions set forth in Article 5.

Article 5 (Refund Eligibility and Partial Refunds)

When the ‘Company’ processes a refund request (e.g., for AOS after 48 hours), the refund will be processed based on the following criteria:

  • Refunds are only possible for ‘Cheese’ that has not been used after purchase.
  • When requesting a refund, the member must provide information to verify the purchase history (e.g., Google Play Order ID, purchase receipt).
  • If a portion of the purchased ‘Cheese’ has already been used, the ‘Company’ will process a partial refund for the remaining, unused ‘Cheese’ only.
  • Refunds may be denied if fraudulent use or policy violations are discovered in the member’s account.

Article 6 (Payment Errors and Non-issuance of ‘Cheese’)

  • The refund procedure varies depending on the ‘Store’s’ policy.
  • The ‘Company’ cannot resolve issues arising from errors in the ‘Store’s’ payment system itself (e.g., credit card rejection, payment failure). Such issues must be addressed to the respective ‘Store’s’ customer center.
  • If ‘Cheese’ is not issued despite a successful payment in the ‘Store,’ the member must immediately contact the Saycheez Customer Center with the purchase receipt. The ‘Company’ will manually issue the ‘Cheese’ after confirming the payment. This is considered a completion of purchase, not a refund.

Article 7 (Abuse of Refund Policy and Sanctions)

The ‘Company’ strictly prohibits the abuse of the refund policy to protect a healthy service environment and may impose strong sanctions for violations.

  • Act of Refund Abuse (Abusing): The act of gaining unfair benefits by purchasing ‘Cheese,’ using it, and then requesting a refund through the ‘Store.’ (e.g., causing the ‘Cheese’ balance to fall below 0 (negative) as a result of a refund approval).
  • If even one instance of refund abuse is confirmed, the ‘Company’ may take the following measures immediately and without prior notice:
    • ① Immediate suspension of the member’s account and permanent restriction from using the Service.
    • ② Registration on a blacklist based on the device identifier (e.g., SSAID) and blocking re-registration from the same device.
    • ③ A claim for the return of unfairly obtained benefits (the refunded amount).
    • ④ Legal action, both civil and criminal, and claims for damages incurred by the ‘Company.’
  • Sanctioned Account Recovery: If a sanctioned member settles the full amount of loss caused to the ‘Company’ through refund abuse (the entire refunded amount) and requests account recovery, the ‘Company’ may approve the account recovery after an internal review.

Version 10/28/2025